Have a chat with us
You'll find the answer to most of your queries in our Help pages - but if you can't, here's how to contact us.
You can chat to us through Chat, Apple Messages or Google Business Messages.
Mobile banking app
You can chat to us on the PRIMACESS Mobile Banking app quickly and easily. Here's how:
- Log on to mobile banking in the app.
- Select the 'Support' tab.
- Select 'Chat with us'.
Chat
To start a chat with one of our agents:
- Log on to online banking.
- Select the Chat tab to the right of the page.
If you're not yet registered for online banking, find out how to register.
Apple Messages and Google Business Messages
You can get answers to general questions through Apple Messages or Google Business Messages. Just use the Messages app on any Apple or Android device that enable these services. Find the app in Safari (Apple only), Maps or Search, then tap the Messages icon to send us a message.
Find a branch
Alternatively, you can visit us in branch to speak to us in person. To find your nearest branch, use our handy branch locator.
Call us
Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. See our help and support pages for guidance and to find out what you can do through online and mobile banking.
So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us.
Existing customers
From the US
Lines are open from 08:00–20:00 every day.
From outside the US
Non-PRIMACESS customers
Within US
Lines are open 08:00–20:00 every day (except for Christmas Day, Boxing Day and New Year's Day).
From outside the US
How we contact you
We love being able to keep you updated with important news and exciting offers. We can do this by email, over the phone or even by post.
However, we want to make sure that you only hear from us in a way that suits you. So please tell us what's best for you by logging on to online banking, giving us a call or visiting your local branch.
Please note: We use WhatsApp to get in touch with you.
More ways to get in touch
Find us on Twitter
Get in touch with us directly via our PRIMACESS US Twitter account.
Feedback and complaints
We'll do everything we can to help put things right if something has gone wrong.
Report a lost or stolen card
If your card has been lost or stolen, take action as soon as possible.
Dispute a transaction
Find everything you need to know and what to do if you don't recognise a transaction on your account.
Banking at home
You can do a lot of your banking online and on our mobile banking app from the comfort of your home.
Help and support
Visit our help and support page to find FAQs and more helpful information.
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Review your spending
See if you could cut back by cancelling non-essential Direct Debits and standing orders.