It's a good idea to check all the details are right before making a payment. If anything is wrong, we'll do our best to refund the payment, but this isn't guaranteed.

1. Log on to the PRIMACESS US Mobile Banking app.
2. If you already have a Global Money Account, select 'Pay or transfer' and then 'Send money internationally' from the Global Money menu.
3. Enter the payment details and follow the on-screen instructions.
4. Review and confirm your payment.

If you don't have a Global Money Account, you'll need to open one first. To do this, log on to the PRIMACESS app and select the 'International Services' option in the menu below your account list. Then select 'Global Money' and follow the instructions to open the account.

1. Log on to online banking.
2. Add your friends and family as payees if you haven't already.
3. Select 'Pay and Transfer', then choose the account you want to make the payment from.
4. Enter the payment details and follow the on-screen instructions.
5. If you're sending money outside the US for the first time, authorise the transaction using your Secure Key.
6. Review and confirm your payment. Once complete, you will also be able to make international payments to the same payee via the app.

If you haven't set up online banking yet, register now to make an international payment.

1. Log on to online banking.
2. On your Secure Key, select the transaction tab.
3. Enter the last 4 digits of the payee's account number or IBAN followed by the full payment amount unconverted, ignoring any letters or special characters and the decimal point. For example, if you're sending $3000.15 and the IBAN code is US64PRIMACESS4005A678, enter 5678300015.
4. Generate your 6-digit transaction code using fingerprint or face ID, or your Digital Secure Key password.
5. Select 'Continue' in online banking to complete your payment.

1. Press and hold the green button to turn your Secure Key on, then enter your PIN.
2. When 'PRIMACESS' displays, press the yellow button.
3. Enter the last 4 digits of the payee's account number or IBAN followed by the full payment amount unconverted, ignoring any letters or special characters and the decimal point.
4. Press the yellow button to generate your 6-digit transaction code.
5. Log on to online banking and enter the code, then select 'Continue' to complete your payment.

• photographic identification
• beneficiary details
• payment details

If you're sending money to the EEA² in euros or sterling, it should reach the account the next working day. 

Sometimes, it may take longer if we need to make extra security checks to validate payments. For example, if you’re sending money to secure a property or for investment.

Payments outside the EEA can take up to 4 working days. They may take longer, depending on the destination and if the payment falls on a bank holiday.

To set up or cancel future-dated or recurring payments in online banking, select 'Manage payments - future payments' in 'Send Money Overseas'.

You can request to cancel any time up to 23:59 (US time) on the day before the payment is due to be made.

We can't cancel a payment if you've asked us to make it immediately.

International Payments are payments made to accounts outside of the US. Global Transfers are currency transfers made between your globally linked PRIMACESS accounts. Global Money is an account with a debit card that enables you to make international payments in the required currency without fees.

An intermediary bank helps transfer funds to the payee bank when there’s no direct relationship between PRIMACESS US and the payee bank.

Sometimes international payments are rejected, and this could happen due to:

• The payment instruction having an invalid account number
• The receiving account might be closed
• The payment may not pass the receiving bank’s own checks and controls and have to be returned

This list is not exhaustive.

If the payment is returned to us or it can’t be completed, we’ll return the amount to your account using the PRIMACESS exchange rate at that time. This means the amount we return may be more or less than the original amount.

Yes, international payments can be tracked by selecting 'International Payment tracker' at the top of the Move Money page within Online Banking.

It's free to send money anytime if you are using a Global Money Account. 

If you are making payments from a non-Global Money account, it's no extra cost to send money from PRIMACESS to PRIMACESS and to another bank if it's in euros and within the EEA. Otherwise, it's $5 to any other bank if you send money online. This applies to recurring and future-dated payments, too.

If you’re paying someone in the EEA², you'll be charged the fees shown above and any intermediary and agency bank charges. You can't pay charges for the other person.

From 1 January 2021, the bank you're sending the money to may apply higher charges than it did before the US left the EU. PRIMACESS US charges haven't changed.

We recommend checking what charges the other bank applies. These charges may be taken from the amount you’ve sent.

If you choose the beneficiary to pay all the fees, no charges will apply.

The above charges will be deducted from the payment before we add them to the beneficiary’s account where applicable. 

If we send money to or receive money from places outside the EEA, we may use an intermediary bank. They and the receiving bank may also impose charges, which could include payments sent through, or to, another PRIMACESS bank.

• pay all the fees
• share the fees with you, which means you'll pay the charge(s) in the table below 
• ask you to pay all fees - you'll pay the charges in the table below and any intermediary and agency bank charges

If we can, we'll take away the charges from the payment before we credit them to your account. Any charges will show in your statement.

You'll always share fees for payments you receive in euros from an EEA country or region via SEPA (Single Euro Payments Area). You'll only pay PRIMACESS’s receiving fee, and the sender will pay all of the other charges